|
|
|
 |
Frequently Asked Questions
|
|
|
|
1. Is it really free?
Yes. We do not charge anything to use this service.
2. Why are you offering this service?
Forty-two years ago President Kennedy, "...ask not what American will do for you - ask what you can do for your country." Those words hold true today as much as they did forty-two years ago. This service is our way of thanking you for all your sacrifices.
3. Is it free to call the telphone number?
It is a local call if you are calling from within the downtown San Diego calling area. If someone is calling from outside the San Diego area, they will be charged normal long distance charges by their long distance telephone company. Check with your telephone company operator for actual charges.
4. How do I sign up for the service?
If you have web access, point your browser to USNavyPhone.com, USMarinePhone.com, USAirForcePhone.com, or USArmyPhone.com. If you don't have web access, send an e-mail to signup @ usnavyphone.com . Please include the following information:
- your first and last name
- your home address, city, state, and zipcode
- the email address where you want your messages sent
- your home phone number
- a 4-digit PIN number for dial-up access to your voicemail box
5. How long are you going to continue to offer the service?
We have been told this is going to be a protracted campaign, and we plan on being there to support you in any way we can. We have received a tremedous response and have no plans to discontinue this free service. If we ever decide to discontinue the service, we plan to give you at least six months' notice.
6. I love the service. What can I do to help spread the word?
Tell everyone you know how much you like your service. Especially the Moral office and Chaplin on your ship.
7. How many military members can the system support?
We designed the system to handle 50,000 voicemail boxes. If more than 50,000 people sign up, we will install more equipment to handle the load.
8. How many calls can I get?
You may receive 15 messages in any five-day period. If you need to receive more than that, you may log in to your voicemail box by telephone or web and manually delete your existing messages. We hold them in your voicemail box for five days in case you want to dial in and listen to them from a telephone.
9. People tell me that when they call my Voicemail number it tells them my mailbox is full. What can I do?
This means that you have received more than 15 messages in a five day period. Don't worry, each message will automatically delete after five days. Tell them to try to leave you a message the next day.
10. Why do you limit the number of message I can receive in a five day period?
Some ships have limited bandwith and we don't want to overwhelm their e-mail servers or use up all their bandwith.
11. How long of a message can someone leave?
We currently allow for a 30-second incoming message.
12. People are leaving me a message and I am not getting them.
Some ship's e-mail servers are automatically deleting the messages. Sometimes they do this to reduce that amount of bandwith used for e-mails. Other times servers are incorrectly configured and delete the message because they think the MP3 attachment is a virus. Please tell your ship's system administrator. They are always welcome to send an e-mail to us so we can work with them to debug the problem.
13. Can I get calls from my parents in Europe?
The telephone number is a regular telephone number. It can be dialed from anywhere in the world.
14. I changed my e-mail address. What should I do?
Send e-mail to help @ usnavyphone.com. Please make sure you include your voicemail box number, your old e-mail address, and your new e-mail address.
15. I have more questions. Who can I write to?
Send an email to help @ usnavyphone.com and a representative will try to respond to your mail promptly.
16. Can I speak to a customer service representative?
Of course. Just give us a call at +1 619 364 7200. Our phones are staffed 24 hours a day.
|
|
|
|
|
|
 |
 |
Copyright Jartel, Inc. 2004. All rights reserved. | Military images from the US Department of Defense Website
|
|
